We sat down with Kaegan, head of customer success at Baremetrics, to talk about how they use ReadMe for their API documentation.

Company

Baremetrics makes subscription analytics that are set up in just a few clicks

HQ: Remote Company
Industry: Subscription Analytics
Type: B2B

Baremetrics provides subscription analytics for SaaS companies. Originally, they only provided analytics for Stripe, and recently built their API to help subscription companies using other services. Kaegan, who heads up all things customer success at Baremetrics, talked to us about building their API from scratch with ReadMe.

Baremetrics was popular as a Stripe-only tool, but every day customers would write Kaegan asking Baremetrics to support other platforms. The Baremetrics team is small and it didn’t make sense for them to spend tons of time building out to every platform requested. Instead, creating an API let them solve this problem for a bunch of customers at once.

“We built our API with ReadMe”

Baremetrics has used ReadMe from the very beginning of building their API. As soon as they finished a new endpoint, they’d be able to quickly document it and get it out into the world. Now that they’re done building their API, they’re able to push out quick updates as well.

The Baremetrics team references their docs internally as well. In addition to accepting new platforms, their front-end engineer built a manual subscription feature on top of their API and looked to their docs on ReadMe to find what he needed.

“ReadMe allows you to create beautiful API docs without the need to be a developer. If you are a developer, it’s even better” – Scott (a developer)

Kaegan works on the docs most closely with Scott, the engineer behind the API, to make their docs ready for showtime. He really likes how ReadMe makes it easy for the two to work together. Scott documents the technical aspects, then Kaegan can add in the “getting started” section. In some ways, they see their docs as a form of marketing – if its nothing but jargon, that can be overwhelming and scare people away. This way, they’re able to make their docs friendly and accurate.

“It’s always been a core mechanism and a huge driver of our growth.”
“Changes were live in minutes rather than hours. The docs are always up to date.”
“ReadMe allows you to create beautiful API docs without the need to be a developer.”

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